Healthcare Software Solutions

  • Registration, Admission, Discharge and Transfer

  • Patient Consultation – OPD And IPD o Patient EMR o Prescription

  • Nursing Care Desk

  • Medical Records Generation

  • Diet & Kitchen

  • Patient Inquiry Management

  • Employee Complaint Management

  • Patient Complaint Management

  • Visitor Management

  • Notice Board with Text & Attachment

  • Employee Task

  • Patient Task

  • Health Check up Management

  • Laboratory Information System

  • Radiology Information System

  • Procedure

  • Operation Theatre

  • Doctor Sharing

  • Billing & Cash Counter

  • Corporate Billing

  • Stores & Purchase o Main Stores o Sub - Stores

  • Finance & Accounting

  • Dash board

  • Medical Record Department

  • HRMS

  • Asset Management & Maintenance

  • SMS & E Mail Integration

  • Barcode Integration

  • Space Management

  • Software Security

  • Administration

  • Central Sterile Supply Department (CSSD)

  • Linen Management

  • Infection Control Management

  • User Management

  • License Management

  • Patient / Doctor Portal

  • MIS Report
  • 1) Patient Registration

  • Provides access to all patient registration procedures — normal, Revisits and Emergency

  • Patient Identification Number (UID (AADHAR)/CR No. / Organization specific No.) Use any one by default.

  • Patient Photo Capturing

  • Patient ID card with Barcode

  • Patient Demographic Details

  • Assigning Consulting Doctor to Patient

  • OPD Visit and Appointment Scheduling

  • Appointment reminder sent via SMS/Email to patient

  • Doctors can view Patient Appointment calendar

  • 2) Admission

  • Admission Scheduling

  • Dynamic Display for Bed Status

  • Room / Ward Booking for Patient

  • Dependant Bed Facility

  • Newborn Admissions will be carried out based on Mother baby linkage

  • Booking facility on Doctor Wise / Specialty wise

  • Includes scheduled and Emergency Admissions and Patient Inquires Enter and Update

  • Admissions and Demographic Data into the system

  • Patient Belt— Barcode

  • Service Ordering

  • Viewing of Stay Information for a Patient

  • 3) Discharges

  • Two Variants in Discharge: Discharge and Proceed For Discharge

  • Discharge Summary edition

  • Allow Discharge Approval Department wise

  • In case of proceed for discharge, Discharge patient at Exit(security) Level

  • ) Transfers

  • Ability to transfer patients between Beds and Wards

  • Move Patient between Beds and Wards (Both Beds Occupied)

  • Bed Swapping Facility

  • 5) Billing and Cash Counter

  • IPD Package creation

  • Health Check-up plan

  • Health Card

  • Automatic billing with manual overrides

  • Discounting and subsidy

  • Service Wise Discounting

  • Patient receipt managed in 3 ways (1) Cash (2) Credit and (3) Settle against Deposit

  • Corporate and Insurance billing as per negotiated rates

  • Co-pay facility

  • Refund to patient, facility available against validation and verification of patients clinical transactions

  • For cashless patients cash bill can be generated if "Noncash less" flag is selected

  • For Cashless Patients, in case of Not Applicable Services" Cash bill is generated and for "Applicable

  • Services" Credit bill is generated separately Multi Mode of Payment for IP Patient.

  • Multiple mode of Payment can be configuring.

  • Credit Card Charges Configuration.

  • Credit card charges can be collect from patient separately.

  • In-patient bill monitoring

  • Accepting patient's payment as Deposit with transaction locking facility

  • Viewing of receipts

  • Bill printing and reprinting

  • Cash collection reports

  • Cashless flow for

  • Insurance

  • Government Schemes

  • Corporate Clients

  • Charity/NGO/Trust/School

  • 6) Patient Consultation

    a) Outpatient

  • Viewing Scheduled Patient for the Day

  • Recording Medical Observation and Records of Patient Consultation

  • Capturing Patient's data, document scanning and storage facility

  • Order Communication

  • Laboratory and Radiology Investigation Request

  • Laboratory and Radiology Investigation Request

  • Procedure and Clinical Service Request

  • Drug Prescription

  • Regional Language Support for Prescription/Treatment Advise

  • Special Alerts to Consultant

  • Browsing Medical History and Investigation Results

  • Interfacing of Patient Calling System for Consultation

  • Order set link with Doctor wise/ Specialty wise / Diseases Wise

  • In OPD Consultation show Images, that can be explain to the patient with the doctor’s comment/Edit on the image

  • b) Inpatient

  • Viewing Inpatient with Locations

  • Viewing Patient Out standing

  • Recording Medical Observation and Records of Patient Consultation

  • Order Communication

  • Laboratory and Radiology Investigation

  • Request

  • Procedure and Clinical

  • Service Request

  • Instructions to Nurses

  • Preparing / Revise Treatment order sheet

  • Drug Prescription

  • Regional Language Support for Prescription/Treatment Advise

  • Browsing Medical History and Investigation Results

  • Preparing Discharge Summaries

  • Issuing various types of Certificates such as Fitness, Leave, Birth, Death etc

  • 7) Electronic Health Record (EHR)

  • Patient health information including demographics

  • Patient Photo Capturing

  • Progress Notes

  • Problems

  • Medications

  • Vital Signs

  • Past Medical History

  • Immunizations

  • Administrative System Data

  • Laboratory System Data

  • Radiology System Reports Pharmacy System Data

  • Clinical Documentation

  • Ability to generate a complete record of clinical patient encounter, as well as supporting other care related activities directly or in-directly via interface.

  • EHR enable the administrator to obtain data for billing, Physician to see trends in the effectiveness of treatments, a nurse to report an adverse reaction and Researcher to analyse.

  • Doctor wise dynamic Medical Record generation facility

  • Administrative and Clinic Management Reports

  • Configurable Test

  • Test Name

  • Faculty to which it belongs to

  • Test wise container defined

  • Re-agent used

  • Deviation ranges for panic high/ low etc.

  • Formula base test.

  • Multicolumn base test.

  • Test request can be raised from OPD and Wards.

  • Sample Collection with Barcode Generation

  • Configuration based on Sample Collection,Dispatch &Acknowledgement

  • Complete Specimen tracking

  • Test Results captured with machine interface and authorization facility

  • Cumulative result check and parallel multiple approval/verification

  • Report indication using deviation data

  • Test Repeat facility (In case of container breakage, sample haemolysed, missing, re-run).

  • Sample Dispatched to Patient Report delivered, tracking by Barcode.

  • Patient test Trends and Co-relation graphs.

  • Test note, Interpretation & Remarks can be configured by Test Report wise and Test name wise.

  • Multiple Reference range can be configured for numeric Report

  • Technician and Pathologist Can view patient Indoor History

  • Digital Signature can be configured Faculty wise

  • Sub value test can be configured i.e. CBC Absolute Count Value
  • 9) Radiology Information System (RIS)

  • Templates stored in Microsoft Word / Open Office Format

  • Other than Radiologist, Reports can be only viewed in .pdf format

  • Integration with PACS

  • Radiology Order Processing

  • Result Verification & Reporting

  • Film Consumption

  • Scheduling of Appointment

  • Technician or Radiologist can view previous report to compare with current report.

  • 10) Diet and Kitchen

  • Doctors / Nurse can suggest Diet Category like Liquid Food. Solid Food, SemiSolid Food.Diet Food etc

  • Diet Package / Menu plan available under 8 heads (Bed Tea, Break Fast, Healthy Drinks, Lunch, Snacks, Juice, Dinner, Milk)

  • Weekly / Monthly Menu can be configured by diet category wise

  • Special Screen for Dietitian

  • Patient Likes and Dislikes Recorded

  • Dietitian can view Patients Key Health Indicators, Drugs, Lab Results, Input /Output Investigations etc. and prescribes Diet for Patient Online

  • Dietician reviews diet prescribed by the consultants - approve or amends

  • Diet details and calories

  • Diet KOT (Kitchen Order Ticket) for all Patients

  • Generation of Sticker Sheet for Patient Diet including Patient Name, Ordered Food and Bed /Ward as per Diet KOT

  • Nurse Entry Screen for recording Food Issued Timings to Patient

  • 11) Operation Theatre (O.T)

  • Option for Multiple Surgery for same patient in same OT Standardization of each surgical procedure.

  • OT charges calculated on Surgery wise/Anesthesia type wise hourly rates

  • Surgery mapped with Surgery grade as per TPA-PPN standards

  • OT Scheduler for Scheduling, Cancellation, Re-scheduling of surgical procedure

  • Surgery Record for capturing & archiving Operations details, personnel involved during surgery.

  • Captures and keep tracks of medical equipments associated with operation.

  • Recording of all materials and pharmacy issues to the patient during procedure.

  • Captures Diagnosis, pre / post operative and surgery notes.

  • Built-in templates to capture information and allows to design user, need specific templates.

  • Anesthesia note parameterized including Surgeon's Pre-Operative Notes, Operative Consent Surgeon's

  • Post-Operative Note

  • Anesthesia progress note available with OT vital detail represented in progress graphs

  • Alerts for allocated dates /time of specific resource previously scheduled

  • Generation of pre-surgery list, consent forms etc.

  • Captures the Pre-Intra-Post operative notes Generates activity / efficiency reports related to OT

  • Image Video Capturing capability

  • Image Centre - Central Storage of Image/Video

  • 12) Nursing Care Desk

  • Accessing all the Patients at a Particular Nursing Station

  • Patient Progress Recording & Monitoring

  • Drug Administration and Recording

  • Viewing and processing Doctors Orders

  • Treatment Sheet

  • Nursing Notes

  • Vital Chart

  • Intake and Output Recording (Fluid Chart)

  • Viewing Archived Records and Investigation Reports

  • Bed Transfer

  • Nursing Sub Store Management

  • Discharge Intimation

  • OT Schedule Request

  • Diet Order

  • 13) Stores & Inventory Management

  • Supports Main Store & Multiple Sub Stores

  • ABC Analysis categorized by Lead Time, Consumption, Criticality.

  • Various type of parameter can pass for item master such as product type, purchase & Sales

  • Content & Instruction can be stored.

  • Tax Configuration (CST/ VAT)

  • Stock Calculation on Period basis (Daily/Monthly/Quarterly/Yearly)

  • Stock Verification

  • Items can be mapped for each store

  • Purchase Requisition , Indent, Purchase Order Requisition, Approval Audit

  • Rate Contract

  • Consignee Management

  • Gate Pass

  • Goods Receipt Note

  • Goods QC

  • Online Bill Approval by concern HODs

  • Purchase Bill Passing with Credit Period Terms

  • Purchase Return

  • Item Issue against Requisition

  • Item Issue to Employee

  • Item Issued to Patient (for Bed Side)

  • Item Return From Patient

  • Item Return From Employee

  • Inventory Control tool Like MUSIC 3D

  • Reorder Level report based on item consumption, Lead Time & MUSIC -3D Approach.

  • VAT Report

  • Various Decision Support & Analytical Report.

  • Document Attachment Facility at Purchase order Level.

  • 14) Pharmacy

  • Defining Stock Levels for Various Items

  • Sales Invoicing Cash, Credit & Cashless

  • Online Stock Status (Batch-wise) during Sales

  • View last 10 bills and last 10 times sales

  • Control Over Expiry/ Breakage

  • Drug Expiry and Expiry Aging Report

  • Non-moving, Slow-moving and Fast-moving Drugs Reports

  • Prescription wise Sales

  • Substitute wise Sales

  • Sales Return

  • Verification of purchase rates by Admin user Supports all Tax Structures including VAT Various Analytical Reports on Sales & Return.

  • Purchase & Sales can be configured for Expiry.

  • 15) Finance & Accounting

    a) Accounts Receivable

  • Maintenance Of Debtors

  • Generation Of Receipts

  • Generation Of Various Receivable Reports

  • Reminder Letters for Cheque Returns

  • b) Accounts Payable

  • Maintenance Of Bills Payable

  • Generation of Payment Vouchers

  • Generation of Refund Vouchers

  • Merge Payment for Cheque

  • Cheque Printing

  • Generation Of Various Payable Reports

  • c) General

  • FAS Group / Ledger Generation

  • FAS Group / Ledger can be change in Annual Report Format.

  • Voucher Entry

  • Generation Of Various General Ledger Related Reports

  • Bank Reconciliation

  • Multiple Adjustments

  • Write Off Vouchers

  • Debit / Credit Note

  • Voucher Type Wise Security

  • Debit /Credit note for IPD Patient Amount Management

  • d) Reports

  • Day Books Reports (Cash / Bank Books With Summary, Debit/ Credit Note Registers With Summary)

  • Cash & Bank Positions Reports (With Summary)

  • Consolidated Sub Ledgers

  • Consolidated General Ledgers

  • Consolidated Trial Balance

  • Bank Reconciliation Statement

  • Debtors/Creditors Aging Report

  • Adjustment Reports

  • Profit & Loss for Given Period

  • Balance Sheet

  • 16) Human Resource Management System (HRMS)

  • Employee Records

  • Recruitment Process

  • Document Management (Scanning and Storage) for Employee related documents, Photo, Certificates etc.

  • Parameterized Allowances, Deductions & Salary Process

  • Attendance Administration

  • Online Leave, Tour, Permission Request & Approval,

  • Shift Change Permission and Approval

  • Current month Supplementary Salary Allowance and Deduction based on the previous month’s gross salary

  • Option for exclusion of concerned allowance from gross salary for various calculation i.e. previous month allowance/deduction etc

  • Arrears Calculation i.e. DA Arrears, P.F Arrears automatically for all employees or based on the category of the employee

  • Over Time Management i.e. Overtime Request, Overtime Approval, Allowance or Compensatory Off choosing option against OT

  • Configuration Screen for Overtime for dynamically configuring OT at single rate, OT at double rate, OT calculation based on allowances category wise

  • Related Allowance calculation depending on Over Time allowance

  • CSV report PF Upload

  • Dual Method for Basic Salary upload-Via Excel File & via System defined interface

  • Dynamic Investment Declaration Form as per Govt Norms for TDS Calculation

  • Special Reports for Government Departments

  • Loan and LIC Administration linked to Pay slip

  • PF Reports such as Form 3A, BA, 12A, Form 5, Form 10 and more

  • Social Benefit Administration

  • Separation Process

  • Supplementary Allowance/Deduction based on previous month Salary

  • 17) Roaster Management

  • Duty Schedule for Doctors

  • Dual Method for Duty Scheduling-Via Excel File & via System defined interface.

  • Duty Schedule for Nursing Staff

  • Duty Schedule for Clinical and Non-clinical Staff

  • Schedule Printing

  • Shift Change Request and its approval.

  • 18) Patient Inquiry and Customer Care

    a) PATIENT INQUIRY

  • Recording of all Patient Inquiries, Services provided by Hospital

  • Easy Follow-up Database for all Inquiries

  • Follow-up Screen for Telecallers, Status update, Next Schedule Date, Confirmed or Lost

  • If Inquiry Status is confirmed and set for Patient Arrived, Patient CR No. is mapped.

  • MIS data on Patient Inquiry available, Conversion Ratio (No. of Inquires Vs Actual Admission)

  • b) CUSTOMER CARE

  • Patient Complaint Register— Customer Care Officer registers patient/relative complaints

  • Service / Department/ Staff Name is captured in the complaint

  • Complaint Email/SMS to respective Dept. Head

  • Patient Feedback Register— Feedback form received from patient can be entered into CCM module

  • Customer Feed / Complaint Analysis — Customer Satisfaction

  • Complaint Solution or Response Register

  • Address Directory for Marketing

  • 19) Asset Management System

  • Exhaustive Asset Details, Copy Facility Of Asset Details

  • Capitalization Of Assets

  • Lease, Hire-Purchase, Insurance, Allotment, AMC Details, Shift Details Multiple Levels Of Location For Asset Transfer Of Asset with Approval.

  • Asset condemnation request and approval

  • 20) Maintenance

  • Design Maintenance Plan for Equipments

  • Preventive Maintenance Schedule for Equipment Break-down Maintenance Registration

  • Allocation of Maintenance job to Employee/Contractor

  • Maintenance Log and Status Report

  • 20) Maintenance

  • Design Maintenance Plan for Equipments

  • Preventive Maintenance Schedule for Equipment Break-down Maintenance Registration

  • Allocation of Maintenance job to Employee/Contractor

  • Maintenance Log and Status Report

  • 21) Medical Record Department

  • Uploads Scanned Records (Referral letters, Treatment notes, Medical etc.)

  • File In/ Out for OP/IP

  • Reports and reminder for submission of Notifiable diseases

  • Patient Analytics

  • MRD file Request & Approval.

  • 22) License Management

  • Reports and Reminder for Renewal of License before time

  • Recording of all hospital licenses with License Name, Type, Issuing Authority, Department etc.

  • Reports and Reminder for Renewal of License before time

  • 23) Software Security

  • Various levels of security

  • Module Unit configuration

  • Module Report Configuration

  • User Category Generation with mapping Units and Reports.

  • User Master

  • User base Module rights

  • Blocking the user

  • Allowing the user to change password

  • 24) Administration

  • Hospital Master

  • Configuration

  • Map Dashboard

  • Patient Task

  • General Notice

  • Employee Task

  • Audit Trail

  • User's Log in Details

  • Hospital Creation

  • Hospital Module

  • 25) Interfacing with Equipments (Optional)

  • Billing unit with Swap Card for Credit Card Transactions

  • Time and Attendance Recording Systems with Bio-metrics, Scanners, Swap Cards etc.

  • Lab Equipment / Analyzers for Direct Transfer of Results to Repots Bar Code, Smart Card,

  • RFID, Biometric etc.
  • FDA, Mobile Devices and Tablet PC

  • Digital Display Boards for Patient Calling System

  • Nurse Calling System of Nursing Station

  • PACS
  • 26) SMS/E-Mail Configuration

  • User configurable SMS/Email Screen

  • Time based and Event based SMS/Email firing

  • Number of SMS recipient configured dynamically

  • More than 150 types of messages on different transactions of OPD, IPD, Inventory etc.

  • DND option for patients in SMS

  • Concerned reports for SMS and E-Mail

  • Parameters to be passed in SMS/E-Mail are user selective based on configuration

  • SMS for Management can be configured.

  • 27) Dashboard Feature

  • Dynamically configurable dashboard for upper management as well as concerned user

  • More than 130 types of dashboards for all the modules i.e. Notice, Birthday, License, Leave

  • Status, Suppliers Outstanding, Top ten doctor wise collections, LOS etc.
  • User wise visibility of Dashboard Option.

  • Data analysis/viewing/interpretation with respect to different types of charts i.e. Bar Chart, Pie Chart, Doughnut Chart, Line Chart etc

  • Quickly changeable point of view from general to detailed.

  • Different dashboards for multiple Quality Metrics in accordance to NABH

  • 28) Complaint Management (Patient & Employee)

  • Patient and employee complaint tracking process covering five stagesPending, Assigned, Attended, Resolved, Closed

  • Message alert for each stage to be sent to Patients/Employees based on configuration.

  • Assigned Department wise screen for complaints in the dashboard

  • Multiple Reports i.e. Complaint Department wise complaint count, Assigned Department wise complaint count, Complaint detail report, Report for complaint not being solved in particular time period with configurable ranges

  • 29) Visitors Management

  • Visitor management module designed to fully automate every step of the process

  • Save time by preregistering visitors and assigning arrival and departure information

  • Proper monitoring of the visitor on the screen and capturing IN & OUT time and number of hours spent visitor wise.

  • Sign unlimited visitors in/out concurrently on multiple screens

  • Manage and automatically send host notifications when a visitor arrive

  • Visitors search by Visit Code, Visitors Name, Company Name & Mobile Number

  • System generated Visitor Pass with visitors photo for future identification and emergency cases

  • Dynamically configurable fields as per the organizations structure and visit intensity

  • Reports for number of visitors –Visit Department wise, Employee wise, Company wise etc.

  • Summary and detail reports of visitors record

  • Hence, replaces the legacy paper based visitors log

  • 30) Notice Board

  • User configurable highly interactive notice board feature for displaying the notice electronically instead of the traditional wall hard copy notices

  • Triple mode for notice display- Text, Attachment, Text & Attachment

  • Option for attaching and displaying files with different formats (i.e. .doc, .pdf, .xls, .csv, .txt etc) with the introduction text.

  • Department wise, Category wise and User wise visibility of the put on Notices.

  • Day wise and time wise ―Duration for Display‖ feature for providing ―Auto Closing‖ of the notices when the set time expires.

  • Notification pop-up on the dashboard of the users for the unread notices

  • 31) Central Sterile Supply Department (CSSD)

  • Online Request For CSSD Packs

  • Line packs / Instrument sets linked to surgery

  • Surgery wise pre alert / report for preparing sets for next day's surgery

  • Defining sets & it's instrument - Inventory Control

  • Maintains information related to production cycle, supply to clients and return of used products for Re-Cycling and Inventory of CSSD

  • 32) Linen Management

  • Maintenance of Linen and their status

  • Request for Fresh Linen from Wards

  • Condemnation of Torn or Solid Linen

  • Procurement of fresh Linen Hygiene Module (Cleanliness Complaints and Response)

  • Raising Maintenance and Other Service Request from various Departments Responding to the Maintenance Request Raised

  • 33) Infection Control Management & Quality Control

  • Patient Records / OT Module should be able to capture certain info required to do an CQI audit and analysis as per NABH.

  • % of Medication Error

  • % of Transfusion Reactions

  • Urinary Tract Infection Rate

  • Respiratory Infection Rate

  • Infra-vascular Device Infection Rate

  • Surgical Site Infection Rate

  • Bed Occupancy Rate & Average Length of Stay - (combined & specialty wise)

  • Incidence of Needle stick injuries

  • Incidence of bed sores after admission

  • Incidence of falls, etc

  • 34) Patient / Doctor Portal

  • Patient Portal

  • Appointment o Doctor o Health Check UP o Investigation

  • Patient Can see their Intermediate bill

  • Patient Can See their Final bill

  • Discharge Summary

  • Print out Receipts for various Transaction

  • View Reports o Pathology o Radiology

  • Patient Task Various Pathology Report on trend base i.e. RBS, S. Creatinine etc.

  • Doctor Portal

  • Current Admitted Patient

  • Doctor Wise IPD Register

  • Patient EMR (Medical Hx, Discharge Summary)

  • View Doctor Sharing

  • View OT Schedule

  • View Appointment Schedule

  • View Treatment Order Sheet

  • View Book/ OT/ Ward